At Enegren Technology, we believe that a comprehensive onboarding process sets us apart from the competition—and we back that belief with real, tangible value. Our managed IT services go beyond the basics, offering a robust security and support infrastructure that gives businesses peace of mind knowing their workstations, networks, data, and accounts are fully protected.
But don’t just take our word for it—compare for yourself!
If you’re shopping around for a managed services provider or evaluating your current IT provider, here are some critical questions to ask to compare security, features, and pricing:
1. IT Help Desk & Support
- What is your average response time for service requests?
- Do you offer a ticketing portal to track and manage requests?
2. Advanced Cybersecurity Protection
- Do you include an Endpoint Detection & Response (EDR) or Managed Detection & Response (MDR) solution?
- Does it include a Security Operations Center (SOC) for real-time monitoring?
- Are there alerts for abnormal usage patterns?
- Do you have MDR for Microsoft 365 accounts? What are the setup and ongoing costs?
3. Network & Email Security
- Will you run external vulnerability scans on our network? What’s the cost?
- Is there email protection and spam filtering in place before emails reach Microsoft 365?
- Do you include Microsoft 365 Defender (SafeLinks) for email security?
4. Multi-Factor Authentication (MFA) & Access Management
- Do you include a third-party MFA solution like Duo for Windows logins?
- Is a privileged access management tool included for all workstations?
5. Asset & Password Management
- Are our PCs and laptops tagged for quick identification when support is needed?
- Will you put a password manager in place for team security?
6. IT Strategy & Business Reviews
- How often do you send business reviews to track IT health, user counts, and hardware lifecycle management?
7. Patching & System Updates
- Do you include automated patch management for workstations and servers?
8. Data Backup & Disaster Recovery
- Do you include an offsite backup of our servers?
- Are those backups immutable to prevent ransomware attacks?
- Can you restore an entire network on the same day in case of a disaster?
- How often do servers go through a full restore to verify backup integrity?
9. Cybersecurity Training & Phishing Protection
- Do you provide monthly cybersecurity training for employees?
- Are there monthly phishing simulations to test staff awareness?
10. Documentation & Password Security
- What system is in place for encrypting and storing critical IT documentation and passwords?
Why Choose Enegren Technology?
At Enegren Technology, we provide trusted, industry-standard solutions for all these concerns—included in our onboarding and monthly plan. Our proactive approach ensures your business has the best security, support, and IT strategy available, without hidden fees or unexpected costs.
🌟 Ready to upgrade your IT services? Contact us today and let’s discuss how we can help you focus on growing your business while we handle the tech!